Posted on Saturday, May 10th, 2008 at 12:40pm by Rob Wilkerson
Although I’ve stretched my response to the conversation I had with the folks from Wesabe over far more days – and by “days”, I mean “weeks” – than I’d intended, I wanted to touch on one other turn taken in the conversation that I’m fairly passionate about.
The topic, of course, is transparency. I’m a firm believer that transparency is, in general, a very good thing and engenders loyalty, trust and a lot of other positive feelings. It’s been my experience, as both a developer and a consumer, that organizations can make an awful lot of mistakes as long as they’re accountable for those mistakes and make them right.
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transparency, wesabe
Posted on Sunday, May 4th, 2008 at 4:54pm by Rob Wilkerson
Part of my conversation with the guys from Wesabe (now going on two weeks ago because I haven’t been feeling the urge to write much lately) revolved around their search feature. There’s been much ado about search in the Wesabe groups lately and rightfully so. It’s one of the mistakes that I think they made.
The gist of the aforementioned ado was that the search box simply didn’t work. The search box existed in the site header which I understood to mean that I could search the entire site, or at least the site’s public data and my own private data. No matter what I tried to search for, though, no results were ever found. And, to be clear, I wasn’t searching for “portuguese fur trade” or “yachting”. I was searching for content that I knew existed.
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user interface, wesabe
Posted on Tuesday, April 29th, 2008 at 6:00pm by Rob Wilkerson
For some reason that I can’t even begin to guess, I always thought that Wesabe was headquartered in Seattle. “Assumed” is probably a more accurate description of what I was doing. Anyway, they’re not. They’re in San Francisco. And last week, so was I.
I’ve been a Wesabe user, fan, community participant and cornerstore evangelist for a little over a year now and, while in town for the Web 2.0 Expo conference, I was fortunate enough to have the opportunity to have a beer (or two) with Marc Hedlund, Wesabe’s co-founder and Chief Product Officer, Gabe Griego, the VP of Marketing, and Brad Greenlee, one of the principal engineers of the Wesabe ecosystem. I’ve spent so much time conversing with Marc in the groups and in email that actually sitting down with him, in particular, felt a little like meeting an old friend for the first time.
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wesabe
